If you would like to cancel an order, email us at email@example.com as soon as possible. Do not call for cancellations as they are handled exclusively by email. Please include your name, order number and the reason for the cancellation.
Due to unrecoverable processing fees and resources, a 10% cancellation fee on the purchase price applies to order cancellations on Sale and Regular-priced items that have yet to go into Production. Sale and Regular priced Orders in Production and layaway orders are subject to a 20% cancellation fee on the original retail price. Custom/Customized, Special Order and Pure Lab Diamond orders without going into Production is 25%. Custom/Customized, Special Order, RUSH Orders, Ready to Ship or Pure Lab Diamond orders that Are In Production cannot be cancelled. This is due to the fact that we have already begun creating your item and cannot recover the labor and materials used to do so.
If the order is "Ready to Ship" or "Shipped", we cannot cancel the order. Special and Custom orders cannot be changed or cancelled once they are in Production. Design Rendering fees are non-refundable once the design has been started. Deposits are non-refundable once the custom order has been placed into Production.