Sensational and beautiful, these detailed works of art feature lab created diamonds and cultured gemstones for exquisite brilliance and fire.
To cancel or change an order, please email service@quorri.com as soon as possible. Include your name, order number, and the reason for cancellation or change. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes can result in a shipping delay. Please note that we only accept cancellations via email, not by phone.
Due to unrecoverable processing fees and resources, a 10% cancellation fee on the purchase price applies to order cancellations on sale and regular-priced items that have not gone into production. Sales and regular-priced orders in production and layaway orders are subject to a 15% cancellation fee on the original retail price. Custom, customized, special orders and pure lab diamond orders that have not gone into production are 25%. Custom, customized, special orders, rush orders, orders ready to be shipped and pure lab diamond orders in production cannot be cancelled. This is because we have already begun creating your item and cannot recover the labor and materials used to do so.
If the order is "Ready to Ship" or "Shipped", we cannot cancel the order. Special and Custom orders cannot be changed or cancelled once they are in Production. Design Rendering fees are non-refundable once the design has been started. Deposits are non-refundable once the custom order has been placed into Production.